Shipping policy
Thank you for shopping with THORNE. This Shipping Policy explains how orders placed through thorneedson.online are processed, shipped, and delivered.
Please review the information below before placing an order.
1. Order Processing Time
Orders are generally processed within 5–8 business days after payment has been successfully received.
Our order processing schedule is Monday through Friday, excluding weekends and applicable public holidays.
Order processing includes payment verification, order preparation, packaging, and fulfillment arrangements.
During holidays, promotional periods, or periods of high order volume, processing may take longer than usual.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Destinations
We primarily offer shipping within the United States.
Shipping availability may vary depending on the delivery address, product availability, and shipping service.
Available shipping destinations and methods will be displayed at checkout. If international shipping is available for your order, the applicable options and charges will be presented before you complete your purchase.
3. Shipping Methods and Delivery Estimates
Our standard shipping estimates are as follows:
- Order Processing: 1–3 business days
- Standard Shipping: 5–10 business days after shipment
- Estimated Total Delivery Time: 6–13 business days
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
If a different delivery estimate is displayed at checkout, please refer to the information provided for your specific order.
4. Shipping Fees
Shipping fees are calculated according to the applicable shipping method, destination, order details, and any promotions available at checkout.
The final shipping cost will be displayed before you submit your order.
If free shipping or another shipping promotion is available, the applicable conditions will be displayed on our website or at checkout.
We reserve the right to update shipping rates where permitted by law. Any shipping fee applicable to your order will be presented before purchase.
5. Order Tracking
Once your order has shipped, we will send a shipping confirmation email with tracking information when available.
Please allow time for the carrier to update the tracking system after receiving your package.
If you have not received a shipping confirmation, please check your spam or junk email folder before contacting us.
For assistance with tracking information, please email:
Please include your order number so we can assist you more efficiently.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please verify the following details before completing checkout:
- Full name
- Street address
- Apartment, suite, or unit number, if applicable
- City, state, and ZIP code
- Contact information, where required
If you notice an error in your shipping address, contact us as soon as possible at support@thorneedson.online.
We will make reasonable efforts to accommodate address changes before fulfillment. However, we cannot guarantee that changes will be possible after an order has been processed or shipped.
Additional shipping costs may apply if a package must be reshipped because of an incorrect or incomplete address, subject to applicable law and the circumstances of the order.
7. Shipping Delays
Although we make reasonable efforts to process and ship orders promptly, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier service interruptions
- Public holidays
- Incorrect or incomplete shipping information
- High seasonal order volumes
- Customs inspections, where applicable
- Other unexpected logistical disruptions
If your order is delayed, please check your tracking information first. If you need further assistance, contact our customer support team.
We will make reasonable efforts to help resolve shipping concerns.
8. Lost or Missing Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us at:
Please provide your order number and tracking number, if available.
We will review the available shipping information and assist you with the next steps.
If a carrier marks a package as delivered but you have not received it, please check your delivery location, mailbox, household members, and neighbors where appropriate. You may also contact the carrier directly.
Any resolution, including a replacement or refund, will be handled according to the circumstances of the order and applicable law.
9. Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your package arrives damaged, an item is defective, or you receive an incorrect product, contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the package or product, where applicable
We will review your request and provide instructions regarding the appropriate resolution.
Please do not discard damaged packaging or products before contacting us if they may be needed to assess the issue.
10. International Shipping, Duties, and Taxes
If international shipping is available for your order, additional charges may apply depending on the destination country.
These charges may include customs duties, import taxes, value-added tax (VAT), brokerage fees, or other government-imposed charges.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import charges imposed by their destination country.
International shipments may also be subject to customs inspections or clearance delays that are outside our control.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.
Once an order has been fulfilled or transferred to a shipping carrier, changes or cancellations may no longer be possible.
If cancellation is no longer available, please refer to our Return & Refund Policy for information about eligible returns and refunds.
Nothing in this section limits any cancellation or refund rights you may have under applicable law.
12. Contact Information
If you have questions about shipping, delivery, order tracking, or a shipping-related issue, please contact us:
Store Name: THORNE
Website: https://thorneedson.online
Email: support@thorneedson.online
Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday–Sunday: Closed
We generally aim to respond to customer inquiries within 1–2 business days.
Shipping Summary
- Processing Time: 1–3 business days
- Standard Shipping: 5–10 business days after shipment
- Estimated Total Delivery: 6–13 business days
- Primary Shipping Area: United States
- Tracking: Provided after shipment when available
- Customer Support: support@thorneedson.online