Privacy policy

This Privacy Policy describes how THORNE (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from thorneedson.online (the “Site”), or otherwise communicate with us regarding the Site.

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Site, the services you use, and the requirements of applicable law.

Information You Provide Directly

When you make a purchase, create an account, contact us, or otherwise interact with our Site, we may collect:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address.
  • Order information, including products purchased, order history, payment status, and transaction details.
  • Account information, including your login credentials and account preferences, if you create an account.
  • Customer service information, including the contents of messages, inquiries, and other communications you send us.
  • Marketing preferences, including your choices regarding promotional emails and other communications.
  • Reviews, feedback, or other information you voluntarily submit.

Payment Information

Payments are processed through third-party payment providers. Your payment information may be collected and processed by those providers in accordance with their own privacy policies and security practices.

We do not intentionally store complete payment card numbers or security codes on our own servers unless expressly disclosed and permitted under applicable law.

Information Collected Automatically

When you visit or use our Site, we may automatically collect certain technical and usage information, including:

  • Device and browser information.
  • IP address and general location information derived from your IP address.
  • Operating system and device identifiers.
  • Pages visited, products viewed, searches, and interactions with the Site.
  • Referring websites and links.
  • Dates, times, and duration of visits.
  • Cookie identifiers and similar tracking information.

We use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and, where permitted, measure advertising performance.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Order fulfillment: To process payments, confirm orders, arrange shipping, deliver products, and manage returns or refunds.
  • Customer service: To respond to questions, resolve issues, and communicate about your orders.
  • Account management: To create, maintain, and secure customer accounts.
  • Website operations: To operate, maintain, troubleshoot, and improve our Site.
  • Personalization: To remember preferences and improve your shopping experience.
  • Marketing: To send promotional messages and, where permitted, provide relevant advertising.
  • Analytics: To understand customer behavior, evaluate website performance, and improve our products and services.
  • Security and fraud prevention: To detect suspicious activity, prevent fraud, and protect our customers and business.
  • Legal compliance: To comply with applicable laws, regulations, legal processes, and legitimate requests from authorities.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing communications, we may still send necessary transactional or service-related messages.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our Site and understand how visitors interact with it.

These technologies may be used to:

  • Remember items in your shopping cart.
  • Maintain website functionality and security.
  • Analyze traffic and usage patterns.
  • Measure the effectiveness of advertising campaigns.
  • Personalize content and advertisements where permitted.

You can manage cookies through your browser settings and, where available, through our website cookie preference controls.

Disabling certain cookies may affect the functionality of some parts of the Site.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

4. How We Share Personal Information

We may share personal information with third parties when reasonably necessary for the purposes described in this Privacy Policy, including:

  • Shopify and ecommerce service providers: To operate our online store and process transactions.
  • Payment processors: To securely process payments and prevent fraud.
  • Shipping and fulfillment providers: To deliver orders and manage shipping-related services.
  • Customer service providers: To respond to customer inquiries.
  • Email and marketing providers: To send communications and manage marketing preferences.
  • Analytics and advertising providers: To measure website performance and advertising effectiveness, subject to applicable law and your choices.
  • Professional advisers: Such as legal, accounting, and other professional service providers.
  • Government authorities or other parties: When required by law or necessary to protect legal rights, safety, and security.

We do not authorize third parties receiving information for service purposes to use it for unrelated purposes beyond what is permitted by law and our agreements.

We do not sell personal information in exchange for money. Certain disclosures for targeted advertising or cross-context behavioral advertising may be treated as a “sale” or “sharing” under some privacy laws. Where applicable, you may have the right to opt out of these activities.

5. Shopify and Third-Party Services

Our online store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services.

Information you submit through our Site may be processed by Shopify and other service providers to support store operations, payments, security, and order fulfillment.

Third-party services may have their own privacy policies and terms. We encourage you to review those policies when interacting with third-party services.

For more information about how Shopify handles personal information, please review Shopify’s privacy information at:

https://www.shopify.com/legal/privacy

6. Advertising and Analytics

We may use analytics and advertising services to understand how visitors use our Site and to measure or improve our marketing activities.

Depending on the services actually enabled on our Site, these providers may use cookies or similar technologies to collect information about your browser, device, interactions, and visits to our Site or other websites.

You can manage your advertising preferences through available privacy controls, browser settings, and relevant third-party opt-out tools.

Where required by law, we will honor applicable consent requirements and opt-out requests.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When personal information is no longer reasonably required, we will delete it, anonymize it, or securely dispose of it where appropriate and legally permitted.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Request a copy of certain personal information in a portable format.
  • Opt out of certain targeted advertising or personal information sharing activities.
  • Withdraw consent where processing is based on consent.
  • Appeal a privacy-rights decision where applicable.
  • Lodge a complaint with the relevant data protection authority.

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before processing your request.

We will respond within the timeframe required by applicable law.

10. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, subject to legal exceptions.

These rights may include the right to know, access, correct, or delete certain personal information; the right to opt out of certain sales or sharing of personal information; and the right not to be discriminated against for exercising your privacy rights.

We do not knowingly sell personal information for monetary consideration. However, certain advertising-related disclosures may be considered “sharing” under California law.

To submit a privacy request or opt-out request, contact us at:

support@thorneedson.online

If we provide a dedicated privacy settings or opt-out link on our Site, you may also use that mechanism.

11. International Visitors

Your personal information may be processed or stored in countries other than the country in which you reside, depending on where our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Your rights regarding personal information may vary depending on your jurisdiction.

12. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

Where applicable law establishes a higher age threshold or additional protections, we will comply with those requirements.

13. Third-Party Websites

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites that we do not operate. Your interactions with third-party websites are governed by their respective policies and terms.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or other operational requirements.

Any revised version will be posted on this page with an updated “Last Updated” date.

Your continued use of the Site after changes become effective is subject to applicable law and the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Store Name: THORNE
Website: https://thorneedson.online
Email: support@thorneedson.online