Contact information

Thank you for visiting THORNE. We value your feedback and are committed to providing helpful customer support. If you have questions about your order, shipping, returns, refunds, or our website, please contact us using the information below.

Customer Support

For general inquiries, product questions, or assistance with an order, please contact us by email.

Email: support@thorneedson.online

We aim to respond to customer inquiries within 1–2 business days.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM EST
Saturday–Sunday: Closed
Public Holidays: Closed

Messages received outside our business hours will be reviewed as soon as possible on the next business day.

Order Inquiries

If you have questions about an existing order, please include the following information in your email:

Your full name
Your order number
The email address used to place your order
A brief description of your inquiry

Providing these details will help us locate your order and assist you more efficiently.

Shipping and Tracking

If you have questions about shipping costs, delivery estimates, tracking information, or a delayed package, please contact:

support@thorneedson.online

Please include your order number and tracking number, if available.

Returns and Refunds

If you would like to request a return or refund, please contact us before sending any products back.

Email: support@thorneedson.online

Please review our Return & Refund Policy for information about eligibility, return instructions, and refund processing.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Include your order number and, where appropriate, photographs of the product or packaging so we can review the issue and advise you on the next steps.

Product Questions

If you have questions about product details, ingredients, availability, or general product information, please contact our customer support team.

For questions about dietary supplements, potential ingredient interactions, or whether a product is appropriate for your individual circumstances, consult a qualified healthcare professional.